"It was such a pleasure to reach a live person after just one call prompter option. That was such a surprise and made me feel more valued as one of your merchants. Two of your Customer Service Specialists – Michelle and Paul, were so helpful that I wanted to let you know. I was very impressed with their professionalism and knowledge. My requests were handled efficiently, with courtesy and competence. I cannot remember the last time that I called a company with a request that was handled so easily and quickly! It is a pleasure to deal with your company!"

"Our sales representative was honest and up front. He explained everything and made me want to sign right away. It's great that you (Avid) are in Michigan and service is always available to me."

"When setting up my new account, all of my questions were answered which made the process a walk in the park. Follow-ups and calls are returned in a timely manner."

"I ordered the wrong credit card processing machine and did not realize my error until less than 48 hours before opening day in my new boutique. Customer Service resolved the problem and personally insured that the correct machine was delivered the evening before my opening."

"Customer service is very reliable, and they go out of their way to be helpful. They're always understanding, and someone is always there for me when I call."

"I always receive prompt and personal service. I never have to wade through a human-less menu, and that's great. It means a lot to me."

"What we enjoy most about doing business with Avid is the ease in which we can match up our batch reports with our monthly statements. This alone has saved us, literally, hours of valuable time when reconciling our account."

"Customer service advised me to get a pinpad for additional savings. It has worked out great for us."